relexa hotel Frankfurt/Main ****
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Hotel reviews from relexa hotel Frankfurt am Main

You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.

We would like to make good things even better for you and improve on what is not good enough yet.

With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.

You can rely on honesty and appreciation

Authentic and honest reviews are very important to us. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.

We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.

Please read our reviews or comment on your stay at the relexa hotels

94%
Recommendations

Categories

9,2/10 Reception
8,3/10 Rooms
9,3/10 Friendliness
9,6/10 Preis-Leistung
8,5/10 Breakfast
9,0/10 Overall impression

The scores are calculated from 33 ratings of the last 24 months.


What our guests have said

Stopover

Hosein (04.09.2018)
Comfortable rooms and quite as I was driving through Germany and needed to relax. Breakfast was excellent and dinner in the bar was also served in time and was excellent. Parking was easy but costed 13 euros . Overall satisfied.

Cozy, comfortable and friendly

Jarek (07.08.2018)
Rooms spacious and clean. Wireless internet working really well! Breakfast is a delight - I recommend that anyone reserves a bit more time to enjoy it! Relexa's staff is friendly, helpful and responsive prior and during the stay Will surely be back when visiting my trade partners who sit nearby!

Fab breakfast but not conditional air in our room

Andreea S. (17.07.2018)
Dear team The breakfast was very good, but we couldn't sleep for hours in your hotel. It was a sauna! 30 degrees or more.. it is extremely disappointing to stay in a hotel nowadays without a conditional air. Special when there are more than 30 degrees or plus during the day time

Lack of airconditioning

David R. P. (23.06.2018)
I was surprised to find out that some rooms (west oriented) have no air conditioning, and particularly since the temperaturas were about of 30ª. Fortunately your reception staff managed to quickly find me another room with a/c. Furthermore I went to eat in the evening to the bar, which was quite empty, and it took them over 30 minutes to serve me a sándwich. I have been travellng over 35 years in over 80 countries, and it not quite what I expected. The staff was very friendly, but I was surprised at the lack of a/c, perhaps it is not clearly enough mentioned in your websites.

Very good

Sergio (19.03.2018)
In the Bar need to be divided between no smoker and smoker

Very friendly, comfortable and easy

Jonathan M. (12.01.2018)
A very appreciated place, both for food and rooms.

Good and safe choice in north-west FRA

Jrk (21.12.2017)
I repeat my stays at Relexa because: - breakfast is just great! - free wifi works fast and stable - location allows me reach my trading partners just in few minute walk - staff is always responsive, helpful and friendly (when emailing prior arrival and on the site) - although quite dated, hotel/room/bathroom are clean and well maintained

Excellent night rest and extensive breakfast.

Patrick V. D. Z. (07.11.2017)
Quiet hotel with easy access nearby the nordwestzentrum shopping mall. Underground parking as well as outside space on the street made for a trouble free parking . Friendly well organized staff at the reception with quick check in and check out. We had a room on the 6th floor, with a comfortable queen size bed, bad and shower, free wifi a coffee machine and water cooker as well as a free bottle of water. What else to ask for ? Perfect for the business traveler. In the morning there was a excellent breakfast buffet with plenty of choice and even though the hotel had plenty of guests no shortage of anything. This hotel is an excellent alternative to Motel Plus where breakfast and service are substandard. When in the area we will be back in this hotel.

Very clean and nice hotel.

Brad M. (16.10.2017)
Front desk clerks were friendly and courteous. They were very efficient at responding to my needs throughout my stay. My room was very clean, everything worked and toiletries were well stocked. Cleaning staff was also very considerate and did a great job.

A relaxing, comfortable, low stress place to stay for a business trip

Keith (25.09.2017)
I find the hotel to be a pleasant and relaxing place to stay. Rooms are bright, clean and well maintained and bathrooms are clean, bright, functional with a bath as well as shower. The beds are very comfortable with ample pillows, crisp sheets and separate duvets for each side of double bed. The room windows opened for outside fresh air. Basically the rooms are very inviting but also calming and restful to stay in.The TV has a range of international stations and the internet was free, easy to connect to and worked well, fast enough for my work needs. Breakfast was buffet style with a large range of cold and hot foods to choose from and open from 6 until 10am - so good for early or late starts.

Excellent

P H. G. (29.05.2017)
Great service and friendly staff.

Ursula H. (31.03.2017)
alles okay

Great catering but a bed that was too hard

Hans (30.03.2017)
My room was clean; the wifi was efficient and easy to connect. The bed, however, was much too hard and I had to use the second duvet as a mattress topper and sleep on that to get a good night's sleep. Dinner in the bar was excellent and it was one of the best breakfasts that I have enjoyed in many visits to Germany. Check-in and check-out experiences were great and the staff were very friendly.

Perfect

Fatih G. (16.01.2017)
I am so pleased to stay at Relexa Hote Frankfurt, I almost fell like home

Very good people, confortable room, great breakfast

Macron J. (12.01.2017)
Coming here quite often, I like the smile at the reception and the fact that we can go fast to pay and leave the room in the morning. Maybe a loyalty program could be interesting for me to use some other RELEXA hotels in other trips. I like the spa on the top floor, great to have it accessible for everyone even late. No special remark to improve on my side .

Very good

Hany A. (18.12.2016)
I felt at home

nice stay at relexa

Bertrand (21.11.2016)
verygood breakfast, good mastress, romm clean. i only regret people smoking at the bar

Relaxing place in a business area of FRA

Jaroslaw (21.10.2016)
Despite a little outdated look, Relexa Hotel offers a good opportunity to relax, work and save time & money when planning business meetings in the north and north-west part of the city. Beds are very comfortable, rooms and bathrooms very clean. Breakfast is just superb, lots of fresh stuff and an opportunity to ask for live-cooked foods.

Sergio (13.10.2016)
I would like that in the Bar will be no smoking area

Overall a lovely hotel to stay in.

Jen (19.09.2016)
The hotel staff were very friendly and pleasant. The rooms were all clean and spacious, however, it was extremely hot and could have benefitted from air conditioning.

Excellent stay, friendly & professional staff, rooms are designed for convenience & comfort, decent WLAN and nice breakfast spread

Vivek (05.08.2016)
- Friendly and professional staff - Very close to the training center Maxpert - I particularly liked that the rooms have been designed keeping convenience in mind, e.g. - plug point next to the bed side tables. - WLAN was good and easy to connect to - Breakfast spread was also very nice Overall a great stay!

Overall satisfied, and would be happy to return to the same event next year!

Ryan E. (14.06.2016)
My only issue with the weekend was the restaurant presenting only the convention menu in the restaurant. After regular requests the serving staff seemed to relent to serve the schnitzel to a few people on the Saturday night, but the restaurant menu appeared to be available as room service so not sure why the regular menus weren't handed out in the restaurant too. The kitchen seemed understaffed on the Saturday night too, though I'm guessing that was likely unplanned. This wouldn't stop me coming again next year though, the hotel staff did a sterling job looking after the event attendees. The gaming-table drinks service was an excellent idea!

Gut

Siginio (08.06.2016)
GUT

Good place and great breakfast

Jonathan M. (04.06.2016)
very nice welcoming, rooms are clean and the hotel is quiet. The breakfast is very diverse and served in a wide place. The only point is that there is a strange smell in some floors.

Fair

Simon F. (22.02.2016)
clean rooms. good service. sometimes queues at reception were a bit long. room car failed multiple times and had to get reset. asked hotel to provide more than 1 card for this but was declined.

Peter C. (21.02.2016)
Very good hotel, I enjoyed my stay. The only downside is that the bar allows smoking inside.

Lovely room

Business T. (20.02.2016)
Friendly staff and nice room. Shame people are allowed to smoke in the bar - had to leave because it was so bad.

Nostalgia

Charles P. A. (06.02.2016)
I have stayed with the wonderful people of the relexa many times That is why i keep coming back. I truely appreciate the kindness showed to me by Sabine Kern.

I choose always this hotel because i feel at home

Aristides T. (08.12.2015)
The service is very good The breakfast is complete All the saff is impecable I stay at the hotel several times ,so,iam very glad and very satisfied

Comfortable and pleasant place where you'll find all you need.

Mariana G. (23.11.2015)
The room is clean and very nice, the bed was comfortable. The location is extremely convenient for business trips and has an easy access to the city transport. The service I enjoyed mostly-discreet, polite and fast. Thank you:))

Nica hotel

Stephane (24.08.2015)
it's a good 4* hotel. The only drawback is that there is no air conditioning and if we leave the windows open, it's very noisy, because each day at 4am the delivery truck comes with delivery and it makes a lot of noise to unload. The wifi is not free.

Mehdi M.

Mehdi M. (10.07.2015)
1. You have started with this question that ; Have you forgotten something ? at relexa hotel Frankfurt/Main My answer is yes. I have left my charger cord with European 220 v transformer. I really appreciate If you can mail it to me to: 11443 Galliec St, , Fairfax, VA 22030, USA 2. There was no US - Euro power converter available in front desk. So I could not use my laptop. For charging my phone I lend one from a friend. Unfortunately I lost / left it there . 3. For 3 days I was miserable due to heat in lobby and in my room due to unusual heatwave in Frankfurt and lack of A/C in hotel. I was told; that kind of temp. is unusual in Germany but there must be an Emergency Plan in such a nice and well managed hotel

Nice friendly place

Ats (24.04.2014)
Everything was great. The only thing that needs improvement is the mattress on the bed. It was way too soft.

Dear Guest, thank you very much for your great review! We wish you a good start in the weekend. best regards your relexa Team


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